The Palm Beach School of Etiquette,   LLC

 

  Executive and Personal Etiquette

 

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Retail Employees

 

 

If you are a retail business, you have employees who meet the public.  Some of these employees may be working at their first job.  Others may have come from backgrounds where the sort of manners you and I are used to simply were not taught.

 

    ►  Do your employees know how to 

        avoid the seven mistakes that drive 

        customers away?

 

    ►  Do they know the four steps they can 

        take to make every customer feel 

        important?

 

    ►  Do they practice the six habits that 

        help customers become more loyal?

 

Your employees interact with your customers every day.  Can you trust them to treat your customers the way you want them to be treated?  You hope so, but it is hard for you to really know.

 

Think about your experiences in other retail businesses.  Are you treated the way you'd like to be treated?  Even more important, are you treated the way you'd want your customers treated?

 

You hire your employees from the same pool of talent as they do.

 

If you'd like help, contact us about our customer courtesy classes.  We can come into your business to teach your employees about the value of the customer and how important it is to treat them well.

 

We teach four types of classes for retail workers, ranging from a one-hour training session that covers the basics, to two half-day sessions that give your workers practical training in customer-related manners.  All are designed to help your employees keep your customers happy.

 

                                                                                                                                               

                                                                                       Contact us at The Palm Beach School of Etiquette, LLC

                                                                                                               Telephone:  (561) 504-6633

                                                                                        Email:  Info@ThePalmBeachSchoolofEtiquette.com

                                                                                       9690 Boca Gardens North, Unit C, Boca Raton, FL 33496