Retail
Employees
If
you are a retail business, you have employees who meet the public. Some of
these employees may be working at their first job. Others may have come
from backgrounds where the sort of manners you and I are used to simply were
not taught.
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► Do your employees know how to
avoid the seven mistakes that drive
customers away?
► Do they know the four steps they can
take to make every customer feel
important?
► Do they practice the six habits that
help customers become more loyal?
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Your
employees interact with your customers every day. Can you trust them to
treat your customers the way you want them to be treated? You hope so, but
it is hard for you to really know.
Think
about your experiences in other retail businesses. Are you treated the
way you'd like to be treated? Even more important, are you treated the way
you'd want your customers treated?
You
hire your employees from the same pool of talent as they do.
If
you'd like help, contact us about our customer courtesy classes. We can
come into your business to teach your employees about the value of the
customer and how important it is to treat them well.
We
teach four types of classes for retail workers, ranging from a one-hour training
session that covers the basics, to two half-day sessions that give your workers
practical training in customer-related manners. All are designed to help
your employees keep your customers happy.